CBDT Resolves More Than 46,000 Public Grievances and 7,000 Grievance Appeals Under Special Campaign 2.0 — Tax parley

The Central Board of Direct Taxes (CBDT) has resolved more than 46,000 public grievances and 7,000 grievance appeals between December 2022 and July 2023 under its Special Campaign 2.0 for Swachhata and disposal of pending matters.

The campaign was launched on December 1, 2022, with the aim of cleaning up the tax administration and disposing of pending matters. As of July 31, 2023, the CBDT has disposed of 99.7% of the grievances and 98.5% of the appeals received under the campaign.

The CBDT has also taken several other measures to improve the taxpayer experience, such as introducing a new taxpayer charter, setting up a helpline, and launching a mobile app.

The new taxpayer charter sets out the rights and responsibilities of taxpayers, and the procedures that they can follow to file their returns and resolve their grievances. The helpline provides taxpayers with a single point of contact for resolving their queries, and the mobile app allows taxpayers to file their returns and track the status of their refunds.

The CBDT has also launched a number of initiatives to increase green cover, under its HARIT Aaykar (Hariyali Achievement Resolution by Income Tax Department) campaign. These initiatives include planting trees, setting up urban forests, and promoting water conservation.

The CBDT’s Special Campaign 2.0 has been a major success, and has helped to improve the taxpayer experience and make the tax administration more efficient. The CBDT is committed to continuing these efforts and providing taxpayers with the best possible service.

Here are some additional details about the Special Campaign 2.0:

• The campaign was launched in all 122 income tax circles across India.
• The CBDT set up a dedicated helpdesk to handle grievances and appeals.
• The CBDT also conducted outreach programs to educate taxpayers about their rights and responsibilities.
• The campaign was a success due to the concerted efforts of the CBDT, its officials, and taxpayers.

The CBDT’s Special Campaign 2.0 is a significant achievement, and it is a testament to the department’s commitment to improving the taxpayer experience. The campaign has helped to make the tax administration more efficient and transparent, and it has also helped to increase green cover in India.

Read More New Form ITR-U for taxpayers filing updated tax return

Originally published at https://taxparley.com on September 12, 2023.